Privacy Policy

Effective Date: 10 March, 2025

1. Introduction

Hogwarts E-learning Universe Private Limited ("TrueFan," "we," "us," or "our") is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our AI-powered SaaS platform ("Platform"). By accessing or using our Platform, you agree to this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our services.

2. Information We Collect

We may collect the following types of information:

Personal InformationIncludes your name, email address, phone number, and other contact details provided during account creation or through interactions with our Platform.
Usage DataInformation about your interactions with our Platform, such as IP address, browser type, access times, pages viewed, and the page you visited before navigating to our Platform.
Content DataAny content you upload, generate, or transmit through our Platform, including text, images, videos, and other media files.
Payment InformationDetails necessary to process payments, such as credit card numbers and billing information. Note: We use third-party payment processors and do not store full payment card information on our servers.

3. How We Use Your Information

We use the collected information for various purposes, including:

To Provide and Maintain Our ServicesEnsuring the functionality and security of our Platform.
To Personalize User ExperienceTailoring content and recommendations based on your preferences and usage patterns.
To Process TransactionsHandling payments for services rendered.
To Communicate with YouSending updates, newsletters, and other information related to our services.
To Improve Our PlatformAnalyzing usage data to enhance user experience and develop new features.
To Comply with Legal ObligationsAdhering to applicable laws, regulations, and standards.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security assessments. Our compliance with ISO 27001 and SOC 2 standards demonstrates our commitment to information security. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

AccessRequest a copy of the data we hold about you.
RectificationRequest correction of inaccurate or incomplete data.
DeletionRequest deletion of your data, subject to certain exceptions.
RestrictionRequest restriction of processing under certain conditions.
Data PortabilityRequest transfer of your data to another service provider.
ObjectionObject to processing based on legitimate interests or direct marketing.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will securely delete or anonymize it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that your information remains protected.

9. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor without parental consent, we will take steps to delete such information promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about our data practices.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Emailsupport@true-fan.in
Mobile+918851823795, +919315810163